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We communicate with apartment renters by phone.  We do not see renters in person.  The helpline hours are Monday - Thursday, 9:00 a.m. - 5:00 p.m. and Friday, 9:00 a.m. - 4:00 p.m. Our staff is fluent in English and Spanish.  Por Espanol (713) 595-0300 x 309. CALL VOLUME IS HIGH so calls are taken on a first come, first serve basis and will have a limit of five minutes.   

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Do you have questions about your rights as a renter?    

Winter Storm Information Resources 

Winter Storm Information Resources en Espanol 


How to Talk to Your Landlord - English

How to Talk to Your Landlord - Español

Resident Q&A: CDC Announces Order to Temporarily Halt Residential Evictions to Prevent the Spread of COVID-19

Renter Information and Resources - English   

Renter Information and Resources - Español 

Visit houstonemergency.org/covid19 for COVID-19 guidance in more than a dozen languages. 

COVID-19 Testing Sites-English

COVID-19 Testing Sites - En Espanol



About Fair Housing
Health and Environmental Concerns
Renter Info and Sample Lease Contract


For more information on Texas law and the rights and responsibilities of renters, visit the Texas Apartment Association Web site at www.taa.org

Also, read an "Overview of Tenant Rights" provided by the Texas Attorney General's Office.