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Event Date(s)

CAM - Certified Apartment Manager

Program Objective: To enhance the skills of the apartment manager, which can result in better managed and more profitable rental properties, improved resident retention rates and increased employee productivity.


CAM Credential Qualifications:


  • Minimum of 12 months of onsite property management experience in a management role or position (Assistant Managers do qualify)
  • Classroom Attendance in at least six of the seven scheduled class days
  • A passing score on he CAM exam within six months of enrollment


 Course Schedule and Fees


  • The CAM curriculum is comprised of eight modules and is administered by HAA in seven days over the course of six weeks
  •  Check-in and registration begins at 8:30am
  • Modules vary in length; classes generally will conclude by 4pm or earlier
  • Lunch is provided
  • Total Program Cost: $1150
  • Electronic material, exam fees and meals are included in the course fee


New CAM Candidates must begin the program with the first course on March 11th


CAM Course Schedule and Descriptions:

March 11: Program and Orientation Luncheon/Industry Math

Learn all about the process and best practices for success as a CAM candidate, PLUS receive a math refresher and start preparing to calculate industry formulas you’ll need to know for the exam. This first course begins at 12 p.m.

March 12: Industry Essentials & the Resident Experience

• Summarize the global state of the apartment industry

• View property as an investment

• Identify the roles of people a CAM will interact with

• Describe the value of the CAM role as an investor advocate and resident advocate

• Identify characteristics of different types of housing

• How to build relationships with residents

• Explain the Resident Cycle including:

- Lease & Application

- Screening

- New Resident Education

- Ongoing Resident Communication

- Resident Retention/Renewal

- Move Out Procedures

March 24: Financial Management

• Relate CAM responsibilities to the financial performance of a property

• Analyze an income statement

• Develop and manage a stabilized budget

• Prevent and solve for bad debt

• Perform a property valuation

March 25: Marketing

• Identify the components of an effective Marketing Plan

• Use resources to effectively gather and calculate data needed in a Marketing Plan

• Develop a Marketing Plan

- Analyze a market including competitors

- Identify the internal market readiness of a property

- Perform an economic analysis of a property

- Analyze and draw conclusions from a Market Plan using the SWOT methodology

• Add value to a property through use of rental income, rates, and/or adjustments

• Add value to a property through managing occupancy

• Select and write an effective recommendation

- Identify types of promotion

- Identify types of advertising media

• Develop a budget for a Marketing Plan

• Measure the success of a Marketing Plan

April 7: Property Maintenance

• Relate CAM responsibilities to the maintenance of a property

• Oversee service requests

- Ensure employees in all roles receive the appropriate training

to ensure service requests are completed accurately

• Manage inventory

• Identify the need for a contractor or vendor

- Complete the bid process and signing of a contract

• Use inspection results to prioritize maintenance and repairs

• Develop a preventative maintenance program

• Identify maintenance needs for green properties

April 8: Legal

• Describe reasonable accommodations and modifications for persons with disabilities

• Explain compliance with laws that govern applicant screening

• Explain the purpose and impact of fair housing laws

• Explain how to remain in compliance with fair housing laws

• Identify a CAM’s responsibilities in providing safe living conditions with adherence

to residence rights

• Summarize the bid process requirements

• Explain compliance with laws that govern employment practices

April 21: Risk Management

• Relate risk management to a CAM’s role

• Propose a solution to an issue of fraud, theft, embezzlement, etc. to minimize financial risk

• Identify necessary preventative maintenance to minimize risk to physical plant

• Create a resident education/orientation message to minimize risk to residents

• Practice preparing for an OSHA inspection

• Create sample guidelines for entering homes to minimize risk to staff/vendors

• Create emergency plan for a common regional emergency

• Provide the best course of action for various crime emergencies

• Prevent and control loss

April 22: Human Resources

• Identify laws that affect employment procedures

• Understand how to manage payroll including benefits, overtime, and rent-free employee housing

• Summarize the employment process

- Recruit potential employees

- Interview applicants

- Evaluate candidates

- Complete new employee orientation

• Maintain employees’ records appropriately

• Address employees’ needs throughout the lifecycle of their employment

- Identify training needs

- Manage performance

- Perform an employee evaluation

- Execute disciplinary action

- Terminate employment